Terms & Conditions

1. Reservations and payments

  • Tours must be booked at least 30 days in advance to ensure availability and proper planning.
  • A partial payment is required at the time of booking, which guarantees your spot in the selected activity.
  • Reservations cannot be modified or transferred to third parties.
  • We accept credit and debit cards, PayPal and WeTravel, as well as cash on site. Payments made via PayPal carry a 5% surcharge for fees, and credit card payments are subject to an additional 13% VAT.

2. Cancellations

  • Cancellations of day tours incur a retention fee of $30 per person if the customer cancels after booking. If Corcovado Wild Trails cancels for any reason, a full refund will be issued.
  • Cancellations of overnight tours incur a penalty of $40 per person, regardless of the notice period.
  • Cancellations made less than 10 days in advance are not eligible for a refund. This timeframe is critical for the logistics of our tours.

3. Changes to the itinerary

  • Corcovado Wild Trails reserves the right to modify the scheduled itinerary due to adverse weather conditions or unforeseen situations that may affect the safety of our customers.
  • Customers will be notified in advance of any significant change to the itinerary, so they are informed and can make adjustments as needed.

4. Responsibility

  • Each participant is responsible for their own safety during the tour and must follow the guide’s instructions at all times.
  • Corcovado Wild Trails is not responsible for damage, personal losses or injuries that occur during the tour, so it is important that every participant acts with caution and care.

5. Health and safety

  • We strongly recommend that all participants have travel insurance covering water and land activities.
  • Participants must tell us about any pre-existing medical condition before the tour starts, so our team can take the necessary precautions.

6. Equipment

  • Corcovado Wild Trails provides all the equipment needed for the scheduled activities, such as snorkeling gear, to ensure quality and safety.
  • Participants are expected to take care of the equipment and return it in good condition at the end of the activity. Any damage or loss is the participant’s responsibility.

7. Participant conduct

  • All participants must behave respectfully and courteously towards the guides and other travelers, so everyone has a pleasant experience.
  • Any inappropriate behavior or breach of the rules may result in removal from the tour without a refund.

8. Acceptance of terms

  • By booking with Corcovado Wild Trails, all participants accept and agree to comply with these terms and conditions, which are essential to ensure a positive and safe experience for everyone.

9. Future changes

  • Corcovado Wild Trails reserves the right to modify these terms and conditions at any time. Any change will be communicated to customers through our communication channels.

For more information about our tours or bookings, or any other question, contact us through our website or by WhatsApp at +506 8513 1888.